Placing an order
How do I place an order?
You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.
Be sure to use the filters on the top of the page when browsing products to quickly find the right items.
Once you have found a product you like...
- Select the size and colour, and click 'add to cart'.
- Your cart shows the items you have chosen. You can edit and remove items here.
- When you are ready to place your order, you can click 'checkout'.
- Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.
What payment methods do you accept?
Most major credit and debit cards are accepted.
How do I use a discount code?
To use a discount code, enter the code in the 'Discount code' box on the right hand side
of the checkout screen and press 'Apply'.
On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.
When will my order be shipped?
We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.
How can I track my order?
You can track your order by clicking on the relevant order in your account and clicking the tracking link.
Tracking will only be available once at least one item in your order has been shipped. The fulfilment status will either be 'Partial' or 'Fulfilled'.
Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.
Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.
What delivery options are available?
For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders, your order will be delivered by Yodel or DPD.
For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.
For delivery pricing, please click here.
Where do you ship to?
For a full list of our delivery locations, please click here.
What should I do if my order hasn’t been delivered?
It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.
Be sure to check our estimated delivery dates here.
If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.
Where is my order shipped from?
We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.
If you are ordering to the UK or Europe, you will not be liable for any customs or duties. For any international destinations, the usual customs and duties will apply.
Will I be liable to pay duty or customs charges on my order?
There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.
The usual duty and customs charges apply to orders delivered to other destinations.
Returns & refunds
Can I return items from different orders in the same parcel?
You are welcome to return items from different orders in one parcel.
Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.
If you have any further questions, please do not hesitate to contact us here.
What is your returns policy?
You can return an item within 100 days of receiving your order if for any reason you're not completely happy with it.
Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.
You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).
If you no longer have your packing slip to enclose inside your parcel, please contact us.
Are returns free?
To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.
Once we've received your item(s) back we will process your refund within 10 working days.
How do I return my order?
It's simple to set up a return for all or part of your order.
Please fill out our Returns form and our customer service team will get
back to you with further instructions.
Please see our refund policy here.
Can I exchange an item?
We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:
- Return the item(s) by initiating a return here.
- Find the new item and purchase that as a new order.
How long will it take to get my refund?
If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.
If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.
Why haven't I received my refund?
If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.
Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.
My item is faulty, what should I do?
If your item is faulty upon receiving it, please get in touch to receive a free return.
If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:
- Your order number
- Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
- Details of the problem you noticed and how it first occurred.
- Any other information, e.g. has it been washed/dried, and if so, how?
If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.
What is the expected delivery date of my order?
Please see our estimated order delivery dates here.
Can I make changes to my order?
If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.
Can I add items to my order?
Unfortunately, we can't add another item to an order once it's already been placed.
However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.
Please note we can only do this for orders within the EU.
My delivery address is incorrect, what should I do?
Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.
Can I cancel my order?
Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if your order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.
If your order has already been shipped or delivered then you can follow our straightforward steps to Return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.
I'm missing items from my order, what should I do?
We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.
If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.
If an item is missing, please contact us with the order number and the item details.
Can I update my account details?
Yes, you can. Just visit your account to update your saved addresses.
Please note that you cannot update the email address linked to your account.
Can I delete my account?
Should you wish to close and delete your Isobaa account, please contact us and we will delete your personal details and account as requested.
Where can I find information on sizing?
You can find a size guide for the relevant product on every product page - look for 'Size
guide' above the size selector.
You can also find our 'generic' size guide here.
If you are in between sizes, go one up for a looser fit, go one down for a very tight, snug fit.
How should I take care of my Isobaa products?
We’ve designed our Isobaa garments to be easy to care for.
Our products come with attached care labels with the necessary instructions. Please refer to these, or any information on the product page.
If you require further advice, please contact us.
Do you sell gift cards or vouchers?
We don't currently sell gift cards or vouchers.
What's the best way to contact you?
The best way to reach us quickly is to fill out our contact form. You can also email us directly at firstname.lastname@example.org
Experience performance, breathability, and comfort
Fresh air fans
We enjoy feeling our bodies move, whatever the pace. We embrace the buzz from racing up a mountain - or a stroll in the park. We are not all extreme sports junkies, but we share the simple thrill of being outdoors. We have harnessed nature’s adaptability, comfort and durability to create long-lasting, quality garments.
Bring on the sun
Let customers speak for us
The fit is spot on. I love the cut I love the splash of color on the zipper. The finger holes are just right and i can’t wait for cooler weather to use it more. Only mornings and nights for know as daytime we hit 30+/80+ temps.
I will definitely buy again in the future. Quality product and great service.
This Merino Tee is so comfy and soft feeling every time I put it on. The natural wicking properties really keep me feeling dry and at a constant temp all day, and they really do last without smelling, and I often manage more than one or two days wearing before it requires a wash?!) I thoroughly recommend these as every day tops as well as great walking layers! The durability is similar to many other synthetic tops I have used, but overall are much more useable and practical making them excellent value long term. I love these lots, and know you will too!! Look after it and it will more than look after you.
My Husband loves the socks for hiking in and now my son has started wearing them to
Work! So easy to wear and very comfortable.. my t-shirt is very comfortable and fits very well!
Love my new joggers, thicker than the leggings, will be warmer under winter walking trousers.
Amazing softnes, colour and shape😎
Don’t even have to wash it 🧚♀️
I wear this as an effective inner or mid layer in cooler weather or on its own when its warmer - indoors or out. It's soft and comfortable to wear next to my skin. It's a snug fit for me as I'd aimed for when ordering it - my usual size is between (UK) 8 and 10. It's stylish - I love the stripes - and good for a post walk social event without needing to change. I've washed it several times now and it's kept it's shape and hasn't shrunk.
I have been wearing this top non-stop during this hot spell - it’s comfortable, breathable and doesn’t get sweaty! True to size and a beautiful colour, too
This top is a dream - a lovely colour and fit and perfect for staying cool in the heat!
I tried the merino zip neck on when it arrived and didn’t take it off until the end of the day. It was so comforting ,warm and light,it felt like a second skin.The zip neck was perfect as I could use it regulate the warmth of my body.I’m very pleased with this purchase
I walk 40+ miles weekly, hence have an interest in socks. I’m pleased with these, they are medium weight, comfortable and, so far, durable.
i bought four of the Merino 150 T-Shirts in the sale. They are really good quality, well made and although they are the lightweight Merino 150, they are lasting well. Comfortable to wear and cool in this warmer weather. I would definitely buy again.
Light weight, comfortable, and truely do stay clean and fresh
Great quality and fit. Chose medium and it’s a tight (not skin tight) fit for a 39” chest. Wearing as a casual top. Love the colours.
Very impressed with quality, fit and comfort.
"This was the Year of Base Layers for me, and nothing came close to this merino top and bottom from UK-based Isobaa... I pack this top for all of my backcountry outings, from backpacking, to skiing, to day hikes."
"Isobaa claim this mid-weight hoodie 'will soon become a staple in your wardrobe, whether you need an extra layer for hiking in the mountains or a casual top for the weekend.' Simply put, it's difficult to argue."
"It is one of the softest and smoothest Merino base layers I have ever encountered. A smooth and soft fabric typically indicates that the garment is made of high-quality Merino wool. This is indeed true for Isobaa Hoodie."
"It’s been a staple of my wardrobe for the past few weeks now and I’ve found it perfect for commuting on cooler days. With a t-shirt underneath and the hoodie on top, this will keep you nice and warm, while also letting some air reach your skin so you don’t get to sweaty."