Loyalty

You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.

Be sure to use the filters on the left of the page when browsing products to quickly find the right items.

Once you have found a product you like...

Select the size and click 'add to cart'.
Your cart shows the items you have chosen. You can edit and remove items here.
When you are ready to place your order, you can click 'checkout'.
Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.

Most major credit and debit cards are accepted.

To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'.
On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.

We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.

You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Tracking will only be available once at least one item in your order has been shipped. The fulfilment status will either be 'Partial' or 'Fulfilled'.

Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.

Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.

For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders, your order will be delivered by Yodel or DPD.

For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.

For delivery pricing, please click here.

For a full list of our delivery locations, please click here.

It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Be sure to check our estimated delivery dates here.

If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.

We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.

If you are ordering to the UK or Europe, you will not be liable for any customs or duties. For any international destinations, the usual customs and duties will apply.

There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.

The usual duty and customs charges apply to orders delivered to other destinations.

You are welcome to return items from different orders in one parcel.

All items must be returned in their original packaging as per the labels on the packaging

Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.

If you have any further questions, please do not hesitate to contact us.

You can return an item within 100 days of receiving your order if for any reason you're not completely happy with it.

Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.

You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.

Once we've received your item(s) back we will process your refund within 10 working days.

It's simple to set up a return for all or part of your order.

Please open a return in your account and our customer service team will get back to you with further instructions.

We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:

Return the item(s) by initiating a return in your account.
Find the new item and purchase that as a new order.

If your original order was discounted, please get in touch with your new order number and our support team will be happy to issue a price match refund.

If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.

If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.

If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.

Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.

If your item is faulty upon receiving it, please get in touch to receive a free return.

If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:

Your order number
Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
Details of the problem you noticed and how it first occurred.
Any other information, e.g. has it been washed/dried, and if so, how?

If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.

Please see our estimated order delivery dates here.

If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Unfortunately, we can't add another item to an order once it's already been placed.

However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.

Please note we can only do this for orders within the EU.

Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if you order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.

If your order has already been shipped or delivered then you can follow our straightforward steps to return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.

We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.

If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.

If an item is missing, please contact us with the order number and the item details.

Yes, you can. Just visit your account to update your saved addresses.
Please note that you cannot update the email address linked to your account.

Should you wish to close and delete your Isobaa account, please contact us and we will delete your personal details and account as requested.

You can find a size guide for the relevant product on every product page - look for 'Size guide' below the image gallery.

We’ve designed our Isobaa garments to be easy to care for. Each garment has washing instructions printed inside, so be sure to check them out.
Please see our product care guide for more information.

We don't currently sell gift cards or vouchers.

The best way to reach us quickly is to fill out our contact form. You can also email us directly at support@isobaa.com

How it works

Earn points on every order and unlock a discount that's automatically applied at checkout. Just a little back from us for choosing Isobaa.

Join for free

Good to know

Your existing orders count

Points accrue from the moment you start shopping with us, whether you've joined the scheme or not.

It's a rolling 12 months

Your tier reflects the last year of activity, so older orders gradually stop counting.

Refunds adjust your balance

If an order is refunded, the points from that order come off too.

Opt in or out any time

Joining is one tap inside your account, and you can leave whenever you like.

Review bonus

Leave a product review for an extra 50 points.

Newsletter bonus

Subscribe to emails for an extra 50 points.

Refer a friend

Share your referral link and earn 100 points for every friend who joins, up to 5 referrals (500 points total).

Full terms and conditions

Eligibility & Participation

The Loyalty Scheme is open to all registered customers with a valid account on our website.
Participation is to be selected within your account.
Spend is tracked in GBP, regardless of purchase currency and converted to points, £1 = 1 point.
Points will be calculated based on the conversion rate at the time of purchase.
Points are linked to the email address used at checkout.
For display, points are rounded down to the nearest whole number. Tier thresholds are assessed against your exact (unrounded) points balance.
Points cannot be transferred across Customer Accounts.
Points do not hold any cash value.

Tier Structure & Qualifying Spend

Tiers are determined by your cumulative spend over the current rolling 12-month period.

Tier	12-Month Qualifying Points	Reward Benefit
Bronze	250–499	5% off future purchases while in tier
Silver	500–999	10% off future purchases while in tier
Gold	1000+	20% off future purchases while in tier

Earning Points

Calculation: Points are calculated based on total order payment for qualifying items minus shipping and refunds.
Shipping: Shipping costs are not included in spend.
Returns: If an item is returned and refunded, the value of that item will be deducted from your cumulative points. This may result in a delay in reaching the next tier.
Product Reviews: Earn 50 additional points when you review a product you've purchased. You must be opted in to the loyalty scheme at the time of the review. Points are awarded once per account.
Subscribe to Emails: Earn 50 additional points for subscribing to our email newsletter. Points will be deducted if you unsubscribe.
Refer a Friend: Earn 100 points when you refer a friend and they make their first purchase as a new customer. The person referred must not have purchased from us before. Limited to 5 referrals per account. See our referrals page for more info & full t&cs.

Applying Your Discount

Automatic Activation: Once a threshold is reached, your discount will automatically apply to all future qualifying purchases at checkout. You must be logged into your account to see and use the discount.
Non-Stacking: Loyalty discounts cannot be combined with other promotional codes, seasonal offers or bundle offers unless explicitly stated.
Dynamic Status: Your loyalty discount is active as long as your qualifying points remain above the designated threshold. While there is no "expiry date" on your membership, your status is subject to real-time adjustments based on your 12-month rolling spend and return history.

Tracking Your Progress

Your current tier and the remaining points required to reach the next level are visible in your Customer Account.
Status updates and threshold reminders will be sent periodically via the email address associated with your account (providing you are opted into emails).

Returns and Tier Reversion

Threshold Maintenance: Your tier status is calculated on a rolling 12-month cumulative spend.
Automatic Adjustment: If a return or refund causes your total qualifying points to fall below the threshold of your current tier, your account will be automatically moved to the appropriate lower tier immediately upon processing the refund.
Notification: Any change in status due to a return will be reflected in your Customer Account. You will regain your previous tier once your qualifying points meet the required threshold.

Right to Amend or Withdraw

While we intend for these benefits to be long-lasting, Isobaa reserves the right to:

Modify the spend/point thresholds or discount percentages with 30 days' notice to active members.
Terminate the loyalty scheme at any time. In the event of termination, existing discounts will be honoured for a period of 30 days.
Audit accounts for "fair use". We reserve the right to remove users from the scheme who we have deemed to misuse it.