We're sorry to hear that your recent purchase didn't meet your expectations. Please take a moment to complete our Returns Form to initiate the return process. Our customer service team will promptly review your request and provide you with detailed instructions on how to proceed.Return Policy
How do I return my order?
It's simple to set up a return for all or part of your order.
Please log in to your account and request a return for the relevant items/order on this page by selecting 'Request return' on the relevant order
Don't have an account?
Please sign up with the email you placed your order with.
You should then be able to see your order(s) below.
Can I return items from different orders in the same parcel?
You are welcome to return items from different orders in one parcel.
All items must be returned in their original packaging as per the labels on the packaging
Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.
Are returns free?
To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.
Can I exchange an item?
We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:
- Return the item(s) by initiating a return on this page
- Find the new item and purchase that as a new order.
If you received a discount on your original order, we are happy to match this on your new order. Please contact us after placing your order and we can issue the appropriate refund
My item is faulty or I received the wrong item, what should I do?
If your item is faulty or incorrect upon receiving it, we will offer you a free return.
Please fill out the return form on this page and select either "Recieved the wrong item" or "Damaged or defective" as the reason for return. Please include a description of the fault in the notebox.
What does my order status mean?
- Order Placed - Your order has been received and we are processing it.
- Part Dispatched - Some of your order has been shipped.
- Dispatched - Every item in your order has been shipped.
- Refunded - Your entire order has been refunded.
- Cancelled - Your order has been cancelled.
- Return in progress - You have requested a return.
Why isn't my whole order available to return?
If you have clicked request return and don't see all the items in your order, this will be because only shipped items are shown.
Why is my return unavailable?
You will be unable to open a return if your order has not been shipped yet, or if our 100 day return window has passed.
The return window begins on the date that your order is shipped.
I submitted a return form, what now?
We have sent you a follow-up email with return instructions.
If any items were incorrect or damaged, we may have requested additional information via email.
Haven't received our email?
Firstly, please be sure to check your spam / junk inbox in case our email landed there.
If you haven't received a response within the hour, our support team will contact you within 2 working days.
If you still haven't received an email, please contact us directly at firstname.lastname@example.org and we will assist with your return.
When will I receive my refund?
We aim to process your return and refund as quickly as possible. It normally takes between 5-10 working days for us to process your refund once we've received your return.
If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.