Thoughtful Merino Wool Gifts | For Comfort & Adventure | Isobaa

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Placing an order

How do I place an order?

You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.

Be sure to use the filters on the left of the page when browsing products to quickly find the right items.

Once you have found a product you like...

Select the size and click 'add to cart'.
Your cart shows the items you have chosen. You can edit and remove items here.
When you are ready to place your order, you can click 'checkout'.
Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.

What payment methods do you accept?

Most major credit and debit cards are accepted.

How do I use a discount code?

To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'.
On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.

Delivery

When will my order be shipped?

We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.

How can I track my order?

You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Tracking will only be available once at least one item in your order has been shipped. The fulfilment status will either be 'Partial' or 'Fulfilled'.

Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.

Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.

What delivery options are available?

For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders, your order will be delivered by Yodel or DPD.

For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.

For delivery pricing, please click here.

Where do you ship to?

For a full list of our delivery locations, please click here.

What should I do if my order hasn’t been delivered?

It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Be sure to check our estimated delivery dates here.

If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.

Where is my order shipped from?

We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.

If you are ordering to the UK or Europe, you will not be liable for any customs or duties. For any international destinations, the usual customs and duties will apply.

Will I be liable to pay duty or customs charges on my order?

There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.

The usual duty and customs charges apply to orders delivered to other destinations.

Returns & refunds

Can I return items from different orders in the same parcel?

You are welcome to return items from different orders in one parcel.

All items must be returned in their original packaging as per the labels on the packaging

Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.

If you have any further questions, please do not hesitate to contact us.

What is your returns policy?

You can return an item within 100 days of receiving your order if for any reason you're not completely happy with it.

Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.

You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

Are returns free?

To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.

Once we've received your item(s) back we will process your refund within 10 working days.

How do I return my order?

It's simple to set up a return for all or part of your order.

Please open a return and our customer service team will get back to you with further instructions.

Can I exchange an item?

We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:

Return the item(s) by initiating a return here.
Find the new item and purchase that as a new order.

If your original order was discounted, please get in touch with your new order number and our support team will be happy to issue a price match refund.

How long will it take to get my refund?

If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.

If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.

Why haven't I received my refund?

If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.

Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.

My item is faulty, what should I do?

If your item is faulty upon receiving it, please get in touch to receive a free return.

If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:

Your order number
Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
Details of the problem you noticed and how it first occurred.
Any other information, e.g. has it been washed/dried, and if so, how?

If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.

My order

What is the expected delivery date of my order?

Please see our estimated order delivery dates here.

Can I make changes to my order?

If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Can I add items to my order?

Unfortunately, we can't add another item to an order once it's already been placed.

However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.

Please note we can only do this for orders within the EU.

My delivery address is incorrect, what should I do?

Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Can I cancel my order?

Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if you order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.

If your order has already been shipped or delivered then you can follow our straightforward steps to return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.

I'm missing items from my order, what should I do?

We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.

If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.

If an item is missing, please contact us with the order number and the item details.

My account

Can I update my account details?

Yes, you can. Just visit your account to update your saved addresses.
Please note that you cannot update the email address linked to your account.

Can I delete my account?

Should you wish to close and delete your Isobaa account, please contact us and we will delete your personal details and account as requested.

Product questions

Where can I find information on sizing?

You can find a size guide for the relevant product on every product page - look for 'Size guide' below the image gallery.

How should I take care of my merino products?

We’ve designed our Isobaa garments to be easy to care for. Each garment has washing instructions printed inside, so be sure to check them out.
Please see our product care guide for more information.

Other

Do you sell gift cards or vouchers?

We don't currently sell gift cards or vouchers.

About Isobaa

What's the best way to contact you?

The best way to reach us quickly is to fill out our contact form. You can also email us directly at support@isobaa.com

Isobaa | Merino 180 Gloves (Navy) | Superfine Merino wool gloves.

Isobaa | Merino 180 Gloves (Navy) | Superfine Merino wool gloves.

Merino 180 Gloves (Navy)

£30.00

Isobaa | Merino 180 Neck Warmer (Navy) | Beat the winter chill with Isobaa's superfine Merino wool neck warmer.

Isobaa | Merino 180 Neck Warmer (Navy) | Beat the winter chill with Isobaa's superfine Merino wool neck warmer.

Merino 180 Neck Warmer (Navy)

£25.00

Isobaa | Mens Merino 200 Zip Neck Hoodie (Petrol) | The ultimate 200gm Merino wool hoodie.

Isobaa | Mens Merino 200 Zip Neck Hoodie (Petrol) | The ultimate 200gm Merino wool hoodie. | Model: Duncan

Mens Merino 200 Zip Neck Hoodie (Petrol)

£120.00

Isobaa | Mens Merino 180 Short Sleeve Polo Shirt (Black) | The ultimate Merino wool polo — perfect for weekend hikes, bike commutes, post-adventure coffee stops, office days, and everything in-between.

Isobaa | Mens Merino 180 Short Sleeve Polo Shirt (Black) | The ultimate Merino wool polo — perfect for weekend hikes, bike commutes, post-adventure coffee stops, office days, and everything in-between. | Model: Duncan

Mens Merino 180 Short Sleeve Polo Shirt (Petrol)

£80.00

Isobaa | Mens Merino 180 Long Sleeve Crew (Smoke) | Get outdoors with the ultimate Merino wool long-sleeve top.

Isobaa | Mens Merino 180 Long Sleeve Crew (Smoke) | Get outdoors with the ultimate Merino wool long-sleeve top. | Model: Craig

Mens Merino 180 Long Sleeve Crew (Smoke)

£80.00

Isobaa | Mens Merino 260 Casual Hoodie (Petrol) | The best in warmth and versatility: Isobaa 260gm midweight Merino wool hoodie.

Isobaa | Mens Merino 260 Casual Hoodie (Petrol) | The best in warmth and versatility: Isobaa 260gm midweight Merino wool hoodie. | Model: Duncan

Mens Merino 260 Casual Hoodie (Petrol)

£180.00

Isobaa | Mens Merino 150 Short Sleeve Crew (Stripe Navy/Denim) | Gear up for performance and comfort with Isobaa's technical Merino short-sleeved top.

Isobaa | Mens Merino 150 Short Sleeve Crew (Stripe Navy/Denim) | Gear up for performance and comfort with Isobaa's technical Merino short-sleeved top. | Model: Edirin

Mens Merino 150 Short Sleeve Crew (Stripe Navy/Denim)

£70.00

Isobaa | Mens Merino 200 Long Sleeve Zip Neck (Petrol) | Experience the best of 200gm Merino wool with this ultimate half-zip top – your go-to for challenging hikes, chilly bike commutes, post-workout layering, and unpredictable weather.

Isobaa | Mens Merino 200 Long Sleeve Zip Neck (Petrol) | Experience the best of 200gm Merino wool with this ultimate half-zip top – your go-to for challenging hikes, chilly bike commutes, post-workout layering, and unpredictable weather. | Model: Duncan

Mens Merino 200 Long Sleeve Zip Neck (Petrol)

£100.00

Isobaa | Mens Merino 200 Long Sleeve Polo Shirt (Black/Blue) | Discover unmatched comfort with our 200gm Merino wool polo.

Isobaa | Mens Merino 200 Long Sleeve Polo Shirt (Black/Blue) | Discover unmatched comfort with our 200gm Merino wool polo. | Model: Simon

Mens Merino 200 Long Sleeve Polo Shirt (Black/Blue)

£110.00

Isobaa | Mens Merino 260 Casual Hoodie (Navy) | The best in warmth and versatility: Isobaa 260gm midweight Merino wool hoodie.

Isobaa | Mens Merino 260 Casual Hoodie (Navy) | The best in warmth and versatility: Isobaa 260gm midweight Merino wool hoodie. | Model: Ben

Mens Merino 260 Casual Hoodie (Navy)

£180.00

Save 45%

Isobaa | Mens Merino Crew Sweater (Charcoal/Orange) | Everyday warmth and comfort with our superfine 12-gauge Merino wool crew neck sweater.

Isobaa | Mens Merino Crew Sweater (Charcoal/Orange) | Everyday warmth and comfort with our superfine 12-gauge Merino wool crew neck sweater. | Model: Duncan

Mens Merino Crew Sweater (Charcoal/Orange)

£55.00

£100.00

Isobaa | Mens Merino 200 Long Sleeve Zip Neck (Stripe Smoke/Charcoal) | Experience the best of 200gm Merino wool with this ultimate half-zip top – your go-to for challenging hikes, chilly bike commutes, post-workout layering, and unpredictable weather.

Isobaa | Mens Merino 200 Long Sleeve Zip Neck (Stripe Smoke/Charcoal) | Experience the best of 200gm Merino wool with this ultimate half-zip top – your go-to for challenging hikes, chilly bike commutes, post-workout layering, and unpredictable weather. | Model: Edirin

Mens Merino 200 Long Sleeve Zip Neck (Stripe Smoke/Charcoal)

£100.00

Isobaa | Mens Merino 180 Short Sleeve Polo Shirt (Black) | The ultimate Merino wool polo — perfect for weekend hikes, bike commutes, post-adventure coffee stops, office days, and everything in-between.

Isobaa | Mens Merino 180 Short Sleeve Polo Shirt (Black) | The ultimate Merino wool polo — perfect for weekend hikes, bike commutes, post-adventure coffee stops, office days, and everything in-between. | Model: Craig

Mens Merino 180 Short Sleeve Polo Shirt (Black)

£80.00

Save 45%

Isobaa | Mens Merino Crew Sweater (Navy/Orange) | Everyday warmth and comfort with our superfine 12-gauge Merino wool crew neck sweater.

Isobaa | Mens Merino Crew Sweater (Navy/Orange) | Everyday warmth and comfort with our superfine 12-gauge Merino wool crew neck sweater. | Model: Duncan

Mens Merino Crew Sweater (Navy/Orange)

£55.00

£100.00

Isobaa | Mens Merino 260 Lounge Cuffed Joggers (Denim/Navy) | Discover unparalleled comfort and versatility with our luxurious 260gm Merino wool lounge joggers.

Isobaa | Mens Merino 260 Lounge Cuffed Joggers (Denim/Navy) | Discover unparalleled comfort and versatility with our luxurious 260gm Merino wool lounge joggers. | Model: Edirin

Mens Merino 260 Lounge Cuffed Joggers (Denim/Navy)

£120.00

Save 45%

Isobaa | Womens Merino Crew Sweater (Wine/Fuchsia) | Everyday warmth and comfort with our superfine 12-gauge Merino wool crew neck sweater.

Isobaa | Womens Merino Crew Sweater (Wine/Fuchsia) | Everyday warmth and comfort with our superfine 12-gauge Merino wool crew neck sweater. | Model: Jess

Womens Merino Crew Sweater (Wine/Fuchsia)

£55.00

£100.00

Save 63%

Isobaa | Womens Merino Roll Neck Sweater (Wine/Fuchsia) | Discover premium style and performance with Isobaa's extra-fine Merino roll neck sweater.

Isobaa | Womens Merino Roll Neck Sweater (Wine/Fuchsia) | Discover premium style and performance with Isobaa's extra-fine Merino roll neck sweater. | Model: Micah

Womens Merino Roll Neck Sweater (Wine/Fuchsia)

£55.00

£150.00

Isobaa | Mens Merino 180 Boxers (Blue) | Ditch itchy, sweaty underwear and discover the game-changing comfort of Merino wool boxers.

Isobaa | Mens Merino 180 Boxers (Blue) | Ditch itchy, sweaty underwear and discover the game-changing comfort of Merino wool boxers. | Model: Craig

Mens Merino 180 Boxers (Blue)

£45.00

Isobaa | Mens IsoSoft 180 Long Sleeve Crew (Teal) | The ultimate adventure top.

Isobaa | Mens IsoSoft 180 Long Sleeve Crew (Teal) | The ultimate adventure top. | Model: Leighton

Mens IsoSoft 180 Long Sleeve Crew (Teal)

£55.00

Isobaa | Womens Merino 200 Long Sleeve Zip Neck (Stripe Smoke/Charcoal) | Experience the best of 200gm Merino wool with this ultimate half-zip top – your go-to for challenging hikes, chilly bike commutes, post-workout layering, and unpredictable weather.

Isobaa | Womens Merino 200 Long Sleeve Zip Neck (Stripe Smoke/Charcoal) | Experience the best of 200gm Merino wool with this ultimate half-zip top – your go-to for challenging hikes, chilly bike commutes, post-workout layering, and unpredictable weather. | Model: Micah

Womens Merino 200 Long Sleeve Zip Neck (Stripe Smoke/Charcoal)

£100.00

Save 45%

Isobaa | Mens Merino Crew Sweater (Petrol/Sky) | Everyday warmth and comfort with our superfine 12-gauge Merino wool crew neck sweater.

Isobaa | Mens Merino Crew Sweater (Petrol/Sky) | Everyday warmth and comfort with our superfine 12-gauge Merino wool crew neck sweater. | Model: Duncan

Mens Merino Crew Sweater (Petrol/Sky)

£55.00

£100.00

Isobaa Mens Merino 150 Short Sleeve Crew (Mustard)

Isobaa Mens Merino 150 Short Sleeve Crew (Mustard)

Mens Merino 150 Short Sleeve Crew (Mustard)

£70.00

Isobaa Mens Merino 150 Short Sleeve Crew (Truffle/Melange)

Isobaa Mens Merino 150 Short Sleeve Crew (Truffle/Melange)

Mens Merino 150 Short Sleeve Crew (Truffle/Melange)

£70.00

Isobaa | Mens Merino 260 Lounge Loose Joggers (Charcoal/Orange) | Isobaa 260gm Merino wool lounge joggers.

Isobaa | Mens Merino 260 Lounge Loose Joggers (Charcoal/Orange) | Isobaa 260gm Merino wool lounge joggers.

Mens Merino 260 Lounge Loose Joggers (Charcoal/Orange)

£120.00

Save 45%

Isobaa | Mens Merino Crew Sweater (Black/Charcoal) | Everyday warmth and comfort with our superfine 12-gauge Merino wool crew neck sweater.

Isobaa | Mens Merino Crew Sweater (Black/Charcoal) | Everyday warmth and comfort with our superfine 12-gauge Merino wool crew neck sweater. | Model: Duncan

Mens Merino Crew Sweater (Black/Charcoal)

£55.00

£100.00

Isobaa | Mens 260 Merino Active Tights (Black) | Gear up for cold weather with the Men's 260 Merino Active Tights, designed to keep you warm, dry, and comfortable during your most demanding activities

Isobaa | Mens 260 Merino Active Tights (Black) | Gear up for cold weather with the Men's 260 Merino Active Tights, designed to keep you warm, dry, and comfortable during your most demanding activities | Model: Baudoin

Mens 260 Merino Active Tights (Black)

£120.00

Save 46%

Isobaa | Mens Zip Neck Sweater (Smoke/Mustard) | Experience premium comfort, and refined style with our Merino wool zip-neck sweater.

Isobaa | Mens Zip Neck Sweater (Smoke/Mustard) | Experience premium comfort, and refined style with our Merino wool zip-neck sweater. | Model: Leighton

Mens Zip Neck Sweater (Smoke/Mustard)

£70.00

£130.00

Isobaa | Mens 160 Merino Active Long Sleeve Crew (Lime) | Elevate your active wardrobe with our Men's 160 Merino Active Long Sleeve Crew, expertly crafted from 160g 18.5 micron superfine merino wool

Isobaa | Mens 160 Merino Active Long Sleeve Crew (Lime) | Elevate your active wardrobe with our Men's 160 Merino Active Long Sleeve Crew, expertly crafted from 160g 18.5 micron superfine merino wool | Model: Baudoin

Mens 160 Merino Active Long Sleeve Crew (Lime)

£80.00

Isobaa Merino 180 Neck Warmer (Mustard)

Isobaa Merino 180 Neck Warmer (Mustard)

Merino 180 Neck Warmer (Mustard)

£25.00

Save 50%

Mens 120 Ultrafine SS Shirt (Black)

Mens 120 Ultrafine SS Shirt (Black) | Model: Barnaby

Mens Merino 120 Ultrafine SS Shirt (Black)

£45.00

£90.00

Save 45%

Isobaa | Merino Stripe Beanie (Mustard/Smoke) | Wrap yourself in cosy warmth with Isobaa's Merino beanie.

Isobaa | Merino Stripe Beanie (Mustard/Smoke) | Wrap yourself in cosy warmth with Isobaa's Merino beanie.

Merino Stripe Beanie (Mustard/Smoke)

£22.00

£40.00

Save 60%

Isobaa | Womens Merino Roll Neck Sweater (Petrol/Sky) | Discover premium style and performance with Isobaa's extra-fine Merino roll neck sweater.

Isobaa | Womens Merino Roll Neck Sweater (Petrol/Sky) | Discover premium style and performance with Isobaa's extra-fine Merino roll neck sweater. | Model: Yolisa

Womens Merino Roll Neck Sweater (Petrol/Sky)

£60.00

£150.00

Save 56%

Womens 120 Ultrafine Cropped Blouse (Lagoon)

Womens 120 Ultrafine Cropped Blouse (Lagoon) | Model: IsabelC

Womens Merino 120 Ultrafine Cropped Blouse (Lagoon)

£40.00

£90.00

Save 56%

Womens 120 Ultrafine Cropped Blouse (Agave)

Womens 120 Ultrafine Cropped Blouse (Agave) | Model: IsabelC

Womens Merino 120 Ultrafine Cropped Blouse (Agave)

£40.00

£90.00

Save 54%

Isobaa | Merino Honeycomb Shawl (Mustard) | Chase away the chill in style with Isobaa's extra-fine Merino shawl.

Isobaa | Merino Honeycomb Shawl (Mustard) | Chase away the chill in style with Isobaa's extra-fine Merino shawl.

Merino Honeycomb Shawl (Mustard)

£65.00

£140.00

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