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Placing an order

How do I place an order?

You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.

Be sure to use the filters on the left of the page when browsing products to quickly find the right items.

Once you have found a product you like...

Select the size and click 'add to cart'.
Your cart shows the items you have chosen. You can edit and remove items here.
When you are ready to place your order, you can click 'checkout'.
Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.

What payment methods do you accept?

Most major credit and debit cards are accepted.

How do I use a discount code?

To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'.
On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.

Delivery

When will my order be shipped?

We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.

How can I track my order?

You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Tracking will only be available once at least one item in your order has been shipped. The fulfilment status will either be 'Partial' or 'Fulfilled'.

Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.

Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.

What delivery options are available?

For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders, your order will be delivered by Yodel or DPD.

For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.

For delivery pricing, please click here.

Where do you ship to?

For a full list of our delivery locations, please click here.

What should I do if my order hasn’t been delivered?

It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Be sure to check our estimated delivery dates here.

If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.

Where is my order shipped from?

We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.

If you are ordering to the UK or Europe, you will not be liable for any customs or duties. For any international destinations, the usual customs and duties will apply.

Will I be liable to pay duty or customs charges on my order?

There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.

The usual duty and customs charges apply to orders delivered to other destinations.

Returns & refunds

Can I return items from different orders in the same parcel?

You are welcome to return items from different orders in one parcel.

All items must be returned in their original packaging as per the labels on the packaging

Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.

If you have any further questions, please do not hesitate to contact us.

What is your returns policy?

You can return an item within 100 days of receiving your order if for any reason you're not completely happy with it.

Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.

You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

Are returns free?

To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.

Once we've received your item(s) back we will process your refund within 10 working days.

How do I return my order?

It's simple to set up a return for all or part of your order.

Please open a return and our customer service team will get back to you with further instructions.

Can I exchange an item?

We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:

Return the item(s) by initiating a return here.
Find the new item and purchase that as a new order.

If your original order was discounted, please get in touch with your new order number and our support team will be happy to issue a price match refund.

How long will it take to get my refund?

If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.

If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.

Why haven't I received my refund?

If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.

Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.

My item is faulty, what should I do?

If your item is faulty upon receiving it, please get in touch to receive a free return.

If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:

Your order number
Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
Details of the problem you noticed and how it first occurred.
Any other information, e.g. has it been washed/dried, and if so, how?

If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.

My order

What is the expected delivery date of my order?

Please see our estimated order delivery dates here.

Can I make changes to my order?

If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Can I add items to my order?

Unfortunately, we can't add another item to an order once it's already been placed.

However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.

Please note we can only do this for orders within the EU.

My delivery address is incorrect, what should I do?

Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Can I cancel my order?

Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if you order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.

If your order has already been shipped or delivered then you can follow our straightforward steps to return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.

I'm missing items from my order, what should I do?

We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.

If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.

If an item is missing, please contact us with the order number and the item details.

My account

Can I update my account details?

Yes, you can. Just visit your account to update your saved addresses.
Please note that you cannot update the email address linked to your account.

Can I delete my account?

Should you wish to close and delete your Isobaa account, please contact us and we will delete your personal details and account as requested.

Product questions

Where can I find information on sizing?

You can find a size guide for the relevant product on every product page - look for 'Size guide' below the image gallery.

How should I take care of my merino products?

We’ve designed our Isobaa garments to be easy to care for. Each garment has washing instructions printed inside, so be sure to check them out.
Please see our product care guide for more information.

Other

Do you sell gift cards or vouchers?

We don't currently sell gift cards or vouchers.

About Isobaa

What's the best way to contact you?

The best way to reach us quickly is to fill out our contact form. You can also email us directly at support@isobaa.com

Isobaa | Mens LUX Hoodie (Petrol/Sky) | Discover the pinnacle of comfort with Isobaa's 100% Merino double-knit hoodie.

Isobaa | Mens LUX Hoodie (Petrol/Sky) | Discover the pinnacle of comfort with Isobaa's 100% Merino double-knit hoodie. | Model: Shaquille

Mens LUX Hoodie (Petrol/Sky)

£250.00

Save 50% with code SPOOKY50

Size:

Size chart

Size chart Measurements Fit

Size	Chest	Waist	Inseam
S	92	76	72
M	97	81	76
L	102	86	81
XL	107	91	84
XXL	111	96	87

Chest - Measure around the fullest part of your chest, under your armpits
Waist - Measure around the narrowest part of your waist
Inseam - Measure from your crotch to your ankle

If your body measurements are between sizes, go down to the smaller size for a tighter fit or up to the larger size for a more relaxed fit.

Measurement point in cm's	S	M	L	XL	XXL
Half Chest	55	57	59	61	63
Half Hem	47	49	51	53	55
Front Length	67.5	69	70.5	72	73.5
Back Length	66.5	68	69.5	71	72.5
Sleeve Length	63.5	64.5	65.5	66.5	67.5

Measurements are taken with the garment laid flat and represent the width across each point, rather than the full circumference. Compare these with similar garments you own for the best fit.

Variant

Colour:

Isobaa | Mens LUX Hoodie (Smoke/Charcoal) | Discover the pinnacle of comfort with Isobaa's 100% Merino double-knit hoodie.

2 Year Warranty

100 Day Returns

In stock - shipped from UK or EU

Delivery (GB): Oct 31st - Nov 3rd

Made from luxurious 7-gauge 100% Merino, this double-knit hoodie will become a fast friend, keeping you warm and toasty whether you're out for a stroll or chilling out around the house.

Merino keeps you warm when it's cold and breathes well when it's warm, keeping you comfortable whatever the weather. It's also quick drying, naturally odour resistant and sustainable.

Join our Flock!

Features

7gg 21.5 micron fine 100% Merino wool
Luxurious double-knit construction offers superior warmth and comfort
Ideal to curl up in on cold nights or for a weekend walk
Full length zip front with Isobaa logo puller
Drawstring adjustable hood
Hand warmer pockets
Ribbed cuffs and hem
Naturally soft, moisture wicking, odour resistant and breathable
Embroidered ISOBAA sheep logo
ISOBAA folded hem label
Easy care & quick drying
Non-mulesed merino
Recycled packaging
Weight (size M): 795g

How to untack pockets

This product has tacked pockets. When our factory make and pack each hoodie, the pockets can open up and lose shape. Tacking pockets is traditionally done in tailoring but our machinists like to do it as knitwear can so easily stretch.
If you want to remove the tacked pockets from your hoodie, please watch our helpful video below and follow the instructions. Once the stitch is removed, you should be able to use the pockets as usual.

Shipping & Returns

Free shipping (United Kingdom) on orders above £75.
Orders usually ship within 2–3 days, though may take longer during sales. See the product page for estimated delivery.
You can return your order within 100 days for a refund. Return shipping is not included. Items must be unworn with tags attached. Exchanges are not currently available.
See our shipping & returns page for details.

7gg 21.5 micron fine 100% Merino wool
Luxurious double-knit construction offers superior warmth and comfort
Ideal to curl up in on cold nights or for a weekend walk
Full length zip front with Isobaa logo puller
Drawstring adjustable hood

Size: L

Height: 5'10 to 6'0

Fit: True to size

Recommend: Yes

My favorite garment

Luxurious feeling. So soft. Warm. Gets a lot a flattering comments. Great color combo. A little tricky to carefully unstitch the pockets, which I wish were secured/sewn to garment in way that made them double-useful as an interior pocket as well. How much to I like it? I bought an identical "back-up" one for when my first wears out and so I do not worry about using it heavily.

Thank you for such an amazing review of our LUX Hoodie. We've passed your comments onto the design team – they're always thrilled to hear how much people love their work. We'll keep your suggestion in mind for future updates!

The Isobaa Team

No pockets?

My jacket arrived with no pockets on the exterior of the garment. On the inside, you can see where there are pouches on the interior where pockets should be but they do not connect to the outside. Aside from this defect, it's warm, comfortable and looks good. Was this not supposed to have pockets, actually? I feel like in one of the photos the model has his hands in pockets on the jacket and they're mentioned in the description.

Hi Joseph,

Thank you for taking the time to leave a review. Your feedback is very important to us.

The tacked pockets are intentional on this product! This is done to prevent the pockets from losing shape during packing and shipping. Our machinists like to do it as knitwear can easily stretch.

If you wish to remove these, you can easily do so by carefully snipping the stitch with a small pair of scissors or a seam ripper. Take care not to cut the fabric of the hoodie while removing the stitch. Once the stitch is removed, you should be able to use the pockets as usual.

Sorry that you were not made aware of this when you purchased your product. We have updated our description and will provide a video explaining the process in due time.

Many thanks,
Team Isobaa

Mens LUX Hoodie (Petrol/Sky)

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